Refund policy

We want you to feel confident applying with us. This policy explains when a refund is available.

1. Before your permit is prepared

If you change your mind after paying but before we've started preparing your permit, contact us and we'll issue a full refund.

2. Errors on our part

If your permit is prepared with incorrect details due to an error our team made rather than information you provided, we'll correct it at no extra cost or issue a refund.

3. After dispatch

Once a digital permit has been delivered or a printed permit has shipped, we're unable to offer a refund for change-of-mind reasons, since the document has already been produced specifically for you.

4. Non-acceptance abroad

We are not able to refund an application because a specific rental company or authority declined to accept an IDP — acceptance depends on local requirements outside our control. We encourage you to check your destination's requirements before applying.

5. How to request a refund

Email support@applyidponline.com with your application reference and the reason for your request. We aim to respond within 2 business days.